Introduction
This privacy policy explains how Abeleworks, of 2 Stirling Rd, Brislington, Bristol BS4 3PD, UK, collects, uses, and safeguards information you provide when using our metal resource platforms, websites, or supply chain analytics services. It applies to this website and to enquiries you send to [email protected] or [email protected].
Information we collect
We collect what we need to answer you and, where you become a customer, to run the service you asked for. That can include business contact details, company and role, the metal types you tell us you handle, messages you submit, and inventory or transactional data you choose to share inside a contracted platform.
Website analytics, if you accept cookies, may include technical details such as browser type and pages visited. We do not sell personal information.
How we use your data
We use the information to:
- Reply to consultation requests and support questions.
- Provide optimisation software, analytics, and consultancy you have contracted.
- Keep security and audit records required to operate the service.
- Send service notices about an account or deployment you already use.
The lawful bases we rely on are contract, legitimate interests in running and securing the service, and consent where a cookie or optional message requires it.
Data retention and security
Access to production systems is limited to people who need it for delivery or support. Data in transit for the platform is protected with encryption, and we review access controls on a quarterly cycle. We keep information only for as long as the service, a legal duty, or a live enquiry requires. Enquiry records that do not become a contract are removed within 24 months unless you ask us to keep them.
Sharing
We do not sell contact lists. We share data with infrastructure providers who host the service, and with professional advisers where the law requires it. Those parties may process data only on our instructions or under their own legal duty.